Outdoor Activity Instructor/Crew (Zipline)
Casual role, from mid-Dec 22 – late Jan 23. Average shifts will be between 4.5 – 8 hours. Hours of operation can be from 9am – 9pm. The role is classified under the Amusement, Events & Recreation Award.
DISPATCH/DISCOUNT CREW*
Experience/Qualifications Required:
- 3+ years’ experience of challenge ropes courses (experience with flying foxes/ziplines desirable) with dispatch & dismount duties of a flying fox/zipline operation
- One of the following qualifications
- Qualification in conduct, supervise or manage a high ropes course.
- IRATA level 1,2 or 3
- Valid First Aid Certificate
- Valid Working with Children Check
- Ability to clearly communicate safety and technical information to customers
Duties:
- Harnessing and safety briefing
- Dispatching and dismounting participants on and off the ziplines.
- Monitoring equipment and escalation of any concerns or issues to Chief Safety Officer
- Relaying harnesses/helmets and pulleys from the landing to the take-off platforms when required
- Supporting the Runners/Harnessing Crew when required
- Ensuring the customers are comfortable and at ease
- Providing enthusiastic and welcoming customers experiences
*Senior Platform Crew will be determined through the onboarding process and will have responsibilities including inspections, rescues and supervising/training.
To apply, please email your CV and a detailed cover letter to hello@fireflyzip.com.au. Please ensure your cover letter includes why you are interested in the role, your availability between now and February 2023 and your salary expectations.
Front of House Crew/Customer Service
Casual role, from mid-Dec 22 – late Jan 23. Average shifts will be between 4.5 – 8 hours. Hours of operation can be from 9am – 9pm. The role is classified under the Amusement, Events & Recreation Award.
FOH/CUSTOMER SERVICE CREW
Experience/Qualifications Required:
- Experience in a Customer Service/FOH/Ticket Sales role (preferably within outdoor adventure, or indoor recreation activities)
- Valid First Aid Certificate (desirable)
- Ability to clearly communicate information to customers
- Ensuring the customers are comfortable and at ease
- Exceptional Customer Service skills, with a proven record of sales
Duties:
- Greeting customers, checking them in and ensuring they have completed their waivers.
- Checking that the customers meet all the conditions of entry, including weighing the customers (ensuring the customer feels comfortable throughout this process)
- Providing information to customers making enquiries in person, over the phone or via email
- Taking bookings for walk-ins, and ensuring all information is obtained
- Proactively selling merchandise
- Assisting customers with sorting their belongings
- Directing customers and assisting them with wayfinding
- Providing enthusiastic and welcoming customers experiences
- Assisting the Harnessing/Runners crew when required
To apply, please email your CV and a detailed cover letter to hello@fireflyzip.com.au. Please ensure your cover letter includes why you are interested in the role, your availability between now and February 2023 and your salary expectations.
Runner/Harnessing Crew
RUNNERS/HARNESSING CREW
Experience/Qualifications Required:
- Experience of challenge ropes courses (desirable)
- Valid First Aid Certificate
- Valid Working with Children Check
- Ability to clearly communicate safety and technical information to customers
- Ensuring the customers are comfortable and at ease
- General level of fitness as the role will require crossing Princes Bridge transporting gear multiple times per shift
Duties:
- Harnessing customers
- Providing clear, concise yet comprehensive safety briefings
- Assisting customers with sorting their belongings
- Ensuring that customers have appropriately attired, and do not have any loose clothing or belongings before proceeding to the take-off platform
- Checking the gear upon return and escalating any concerns or issues to Chief Safety Officer
- Relaying harnesses/helmets and pulleys from the landing to the take-off platforms
- Ensuring the customers are comfortable and at ease
- Providing enthusiastic and welcoming customers experiences
- Assisting the FOH crew when required
To apply, please email your CV and a detailed cover letter to hello@fireflyzip.com.au. Please ensure your cover letter includes why you are interested in the role, your availability between now and February 2023 and your salary expectations.