Casual role, from mid-Dec 22 – late Jan 23. Average shifts will be between 4.5 – 8 hours. Hours of operation can be from 9am – 9pm. The role is classified under the Amusement, Events & Recreation Award.

DISPATCH/DISCOUNT CREW*

Experience/Qualifications Required:

• 3+ years’ experience of challenge ropes courses (experience with flying foxes/ziplines desirable) with dispatch & dismount duties of a flying fox/zipline operation
• One of the following qualifications
  • Qualification in conduct, supervise or manage a high ropes course.
  • IRATA level 1,2 or 3
• Valid First Aid Certificate
• Valid Working with Children Check
• Ability to clearly communicate safety and technical information to customers

Duties:

• Harnessing and safety briefing
• Dispatching and dismounting participants on and off the ziplines.
• Monitoring equipment and escalation of any concerns or issues to Chief Safety Officer
• Relaying harnesses/helmets and pulleys from the landing to the take-off platforms when required
• Supporting the Runners/Harnessing Crew when required
• Ensuring the customers are comfortable and at ease
• Providing enthusiastic and welcoming customers experiences

*Senior Platform Crew will be determined through the onboarding process and will have responsibilities including inspections, rescues and supervising/training.

To apply, please email your CV and a detailed cover letter to hello@fireflyzip.com.au. Please ensure your cover letter includes why you are interested in the role, your availability between now and February 2023 and your salary expectations.

Casual role, from mid-Dec 22 – late Jan 23. Average shifts will be between 4.5 – 8 hours. Hours of operation can be from 9am – 9pm. The role is classified under the Amusement, Events & Recreation Award.

FOH/CUSTOMER SERVICE CREW

Experience/Qualifications Required:

• Experience in a Customer Service/FOH/Ticket Sales role (preferably within outdoor adventure, or indoor recreation activities)
• Valid First Aid Certificate (desirable)
• Ability to clearly communicate information to customers
• Ensuring the customers are comfortable and at ease
• Exceptional Customer Service skills, with a proven record of sales

Duties:

• Greeting customers, checking them in and ensuring they have completed their waivers.
• Checking that the customers meet all the conditions of entry, including weighing the customers (ensuring the customer feels comfortable throughout this process)
• Providing information to customers making enquiries in person, over the phone or via email
• Taking bookings for walk-ins, and ensuring all information is obtained
• Proactively selling merchandise
• Assisting customers with sorting their belongings
• Directing customers and assisting them with wayfinding
• Providing enthusiastic and welcoming customers experiences
• Assisting the Harnessing/Runners crew when required

To apply, please email your CV and a detailed cover letter to hello@fireflyzip.com.au. Please ensure your cover letter includes why you are interested in the role, your availability between now and February 2023 and your salary expectations.

RUNNERS/HARNESSING CREW

Experience/Qualifications Required:

• Experience of challenge ropes courses (desirable)
• Valid First Aid Certificate
• Valid Working with Children Check
• Ability to clearly communicate safety and technical information to customers
• Ensuring the customers are comfortable and at ease
• General level of fitness as the role will require crossing Princes Bridge transporting gear multiple times per shift

Duties:

• Harnessing customers
• Providing clear, concise yet comprehensive safety briefings
• Assisting customers with sorting their belongings
• Ensuring that customers have appropriately attired, and do not have any loose clothing or belongings before proceeding to the take-off platform
• Checking the gear upon return and escalating any concerns or issues to Chief Safety Officer
• Relaying harnesses/helmets and pulleys from the landing to the take-off platforms
• Ensuring the customers are comfortable and at ease
• Providing enthusiastic and welcoming customers experiences
• Assisting the FOH crew when required

To apply, please email your CV and a detailed cover letter to hello@fireflyzip.com.au. Please ensure your cover letter includes why you are interested in the role, your availability between now and February 2023 and your salary expectations.