Frequently Asked Questions
How do I book?
Click HERE to be taken to our live booking system. Select the number of participants and the day you’d like to book for. Select a session time and proceed to checkout. Be sure to complete your waiver form ASAP or at least before you arrive on the day.
If sessions have not booked out beforehand, tickets will be available from the Firefly Zipline office.
Can I change my booking/change the name/get a refund?
The tickets for Firefly Zipline are non-refundable. If you are unable to attend, you are welcome to transfer your tickets to someone else. Please contact us at firstname.lastname@example.org with your order number and the names you would like changed.
As the event is in high demand, there is limited availability for rescheduling. Rescheduling may be possible, depending on the circumstances, with adequate notice, and at Management's discretion. We cannot guarantee that we will be able to reschedule a booking.
What information do I need to provide upon booking?
- Full names of all participants
- For the booking contact:
- phone number
- post code
- how you heard about Firefly Zipline
- confirmation that all participants meet the age and weight limits
- have read the Conditions of Entry and Terms and Conditions
How do I book multiple sessions or days in one transaction?
On the booking page, choose the session and number of tickets you want to purchase. This will bring up the page in which you enter participant information. Close this by clicking the red cross in the top right corner. Choose another session and number of tickets. When you proceed, you will see both sessions in your cart. You can then enter the details of participants for each session, and make one payment for all bookings.
How much are tickets?
Children 15 & under - $39; 16+ - $49
Do I need to sign a waiver?
Yes. When you book online, your booking confirmation will include a link to the waiver for each participant. We ask you where possible to complete your waiver before your booking, so that we can locate it when we check you in. Waivers for U18s will need to be completed by a parent or guardian who is present for the zipline experience.
What ages is the experience suitable for?
The Firefly Zipline can accommodate flyers from 35kg-120kg. Any flyers under 18 years of age will need to have a parent or guardian present who has signed the waiver on their behalf. Any flyers under 16 will need to have a paying adult accompanying them on the experience or alternatively two supervising adults (one to accompany them to the take-off platform, and one waiting for them at the landing platform).
Can I be harnessed with my child?
The Firefly Zipline experience will be single harness, and therefore we can't harness participants under the minimum weight to someone heavier. Safety is the MOST important thing to us, and that means we have to enforce that each participant is a minimum of 35kg.
Do you take group bookings?
Where there is availability, we'd love to host your group event. If you'd like to book a group of 20 or more, please contact us at email@example.com
What happens on the day?
Here’s the run down….
- Arrive for your booking at least 5 minutes before your scheduled time (earlier if you haven’t completed the online waiver before-hand)
- Check in with our team at the Firefly Zipline office, ensure we have your details, your waiver is complete, secure your belongings and get a wrist band.
- Proceed to the briefing zone where our team will take you through a safety briefing, with a group of other flyers from your session time.
- Our team will fit you for safety gear including a harness and helmet
- Proceed to the take-off tower in groups of 6-8 where one-by one (or two together, if you’re flying as a pair) you’ll be sent off on your zipline experience
- Our team will help you down at the landing, where you’ll descend the landing platform and proceed on foot back over Princes Bridge to return your safety gear to our team and collect your belongings.
- We then encourage you to hang around, grab a seat at one of the nearby bars and watch the flyers zipping overhead, grab a bite to eat nearby, and just enjoy the beautiful city of Melbourne coming back to life.
- Please allow approximately 45 minutes for the entire experience.
Is it one-way?
Yes. You will zip from Fed Square to Alexandra Gardens and then return on foot via Princes Bridge.
I have a wheelchair, can I experience the zipline?
The aim of Firefly Zipline is to be as accessible as possible. We are working with experienced consultants in the accessibility space. Please find the relevant information here. Please email us at firstname.lastname@example.org if you have any other questions.
Is there a weight limit/ Will I be weighed?
The engineering of our systems is dependant on our set-up being weight compliant, meaning we will need to weigh every flyer. If you don’t want to see the number on the scale, you won’t have to, as long as our team can see it and complete their safety checks, we’re good to go. The weight limit is 35-120kg.
On the Day
How do I get there?
Our take-off platform and check-in area are located just behind Fed Square. Head down the steps at the back of Fed Square toward the river, and you’ll find us directly to your left. Disability access will be via Federation Square. Please indicate when you book if you require disability access and assistance.
TRAIN – The nearest train station is Federation Square. For PT options see www.pt.vic.gov.au
TRAM – The nearest tram stop is the Swanston St/Fed Square stop on line 30, 75 and 70 For PT options see www.pt.vic.gov.au
CAR PARK – There is parking available at Wilson Parking on Flinders St or Russell Street. For pricing see www.wilsonparking.com.au
What can I take with me?
We can’t be responsible for any belongings that go whizzing across the zipline with you, so we don’t allow any personal items to be taken with you across. We will have a small storage area available for you to leave small items like your wallet, phone and keys. For any larger items like bags, backpacks etc, please ensure you have someone with you who can watch these items for you.
What happens if there is bad weather?
The Firefly Zipline will run in just about any weather – we are adventurers! On the rare chance there is electrical storms or excessively high winds and we can not operate, your ticket will be redeemable on another day.
I’m afraid of heights, can I do the zipline?
Absolutely you can! Our team are highly trained, and will take you through a full safety briefing prior to your zip. They will make you feel as comfortable as possible. At it’s highest point, the Firefly Zipline is 9m above the ground. If you’re unsure, we recommend coming to see the zipline in action first to make a call on whether it is appropriate for you. Where there is availability, you will be able to buy a ticket on the day.
What do I wear?
You must wear closed-in, secure shoes to complete the zipline experience. We also recommend comfortable clothing that can be worn easily in a harness. Nobody likes chaffing, so try to wear pants and sleeves t-shirt length or longer. You will be required to wear a helmet, so please bear that in mind when doing your hair, and we may require long hair to be tied back.
What photography options are available?
You can capture the moment yourself on your phone! We will have specially designed phone grips that you can purchase, that have a strap to attach to your wrist just in case you drop your phone in excitement. However, you do take your phone at your own risk. There will also be plenty of spots along the river for spectators to take pics for you. If you have a Go-Pro you are welcome to bring it on the zipline with you, however we do require that you hire one of our wrist straps. This is a requirement so that we can be assured we are sending you and your equipment across with a straps that have been monitored and tested by us. You do however, still take your Go-Pro at your own risk.
How are you being COVID-19 Safe?
We have a detailed cleaning regime, and our team will be regularly cleaning throughout the day. You are welcome to wear your own hat (or purchase a Firefly Hat!) under your helmet. Hand sanitiser is provided before you get harnessed up, and we will require that you complete the COVID check-in upon arrival. Mask usage will be in line with the current Victorian Government guidelines.
Am I required to be fully vaccinated?
All visitors to Fed Square (where we are located) are required to be full vaccinated.
What if I change my mind, or am too scared to complete the zip?
Session times are extremely limited and in high demand. If you have pre-booked and decide not to fly, we are unable to offer you a refund. If you are unsure about whether the experience is for you, we recommend coming to check it out before booking a ticket.
What if I am late for my session?
There will be 8 x flyers taking off approximately every 20 minutes. When you arrive we will need to check you in, check that you have a completed a waiver, give you a safety briefing and get you fitted for a harness. If you arrive in time to complete all of these things, with time before our next session, we will fit you in when we can. If you miss your session time completely, no refund will be offered.
How long does it take?
Flying over the river shouldn’t take too long right? To ensure the most fun, most safe experience possible, there are a few steps we need to undertake before you’re ready to zip. Upon arrival you will be checked in, and our team will ensure you waiver has been completed. You and the other flyers for your session will undergo a safety briefing and be fitted for safety gear. You will then proceed to a waiting area to await your turn to fly. Upon landing you will need to make your way back over Princes Bridge to return your gear to the office and collect your belongings. We recommend allowing at least 45 minutes for the entire experience.
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