When creating the Firefly Zipline experience it was our intention to provide a thrilling adventure for as many people as we could. We have worked hard to maximise the accessibility of this experience.
We will have sessions available for participants with additional accessibility requirements during the mornings on:
- Wednesday 8 December
- Friday 10 December
- Tuesday 12 December
- Thursday 14 December
These sessions will need to be booked directly with us via email@example.com or by giving us a call on 1300 664 115.
Please read the FAQs below for more information about how this would work, and for any other questions regarding access, please contact us at firstname.lastname@example.org
Is the Firefly Zipline platform wheelchair accessible?
Yes, wheelchair access to the platform is provided via the south-eastern corner of Fed Square. A ramp leads to the platform where take-off begins. Please indicate your accessibility requirements when booking. Our team will be ready to meet you at the ramp entrance upon arrival. If you have any trouble on the day, please call us on 1300 664 115.
You will need to pre-book your session via email@example.com or by calling us on 1300 664 115 signing the waiver online to avoid visiting the booking point on site.
Where is the accessible entry to the Zipline?
The ramp that leads to the take-off platform is located at the southern end of Fed Square and will be signed with Firefly Zipline signage. Make sure you have pre-booked and signed the waiver online so as to avoid the need to visit our ticketing office on the day. Please also indicate when booking your accessibility requirements so that a member of our team can meet you at the ramp entrance.
How will I transfer from my wheelchair to the Zipline harness?
Our staff will attach the harness to your body while you are in your wheelchair, which will then hold your weight as you are lifted out of your wheelchair.
There are two options as to how your wheelchair will meet you at the landing platform:
1) Your wheelchair can travel via the zipline right before you travel (so long as it weighs between 30-120kgs, has points to which the harness can attach and has all pieces and parts firmly attached).
2) If your wheelchair does not meet the above requirements, our staff can take your wheelchair to meet you at the landing platform. This will take approximately 5-10 minutes, which means when you reach the landing platform, we will provide a temporary wheelchair for your transfer out of the zipline harness. You can then manually transfer from our wheelchair back into your wheelchair. Alternatively, we can wait for the zipline harness to become available, to act as a ‘hoist’ to transfer you back into your wheelchair.
Where is the closest accessible toilet?
There are public toilets located in the north-eastern corner of Fed Square. These toilets are accessible.
I have a disability. Are your staff trained to support me?
Our staff are trained to ensure every participant has a safe and fun experience. Our staff will be trained to support transferring people in and out of their wheelchair to enjoy the zipline activity. Our staff are here to assist you however we possibly can and to answer any questions you may have.
Do you accept Companion Cards?
Yes. Simply book for the participant, and we will accommodate the Companion Card holder with them on the day. They will be required to sign a waiver upon arrival.
Does the Zipline accommodate people with sensory processing challenges?
Please contact us at firstname.lastname@example.org and we can discuss options with you.
What if I can't make one of the dedicated sessions?
Please get in touch! We have dedicated sessions available to ensure that we can deliver the best experience possible to all participants. For enhanced accessibility, we also require specialist equipment and specially trained team members to operate it. If the current sessions are full, we will add new sessions. Please contact us at email@example.com with your preferred date and we will do our best and we can discuss options with you.