When creating the Firefly Zipline experience it was our intention to provide a thrilling adventure for as many people as we could. We have worked hard to maximise the accessibility of this experience.
We have sessions available for wheelchair users/those unable to ascend or descend our stairs on 17 Jan and 19 Jan. If you'd like to find out more about booking one of these sessions, please email us HERE
Please read the FAQs below for more information about how this would work, and for any other questions regarding access, please contact us at email@example.com
Is the Firefly Zipline platform wheelchair accessible?
We have sessions available for wheelchair users/those unable to ascend or descend our stairs on 17 Jan and 19 Jan. If you'd like to find out more about booking one of these sessions HERE
Where is the closest accessible toilet?
There are public toilets located in the north-eastern corner of Fed Square. These toilets are accessible.
I have a disability. Are your staff trained to support me?
Our staff are trained to ensure every participant has a safe and fun experience. We also utilise a fantastic local provider to provide our team members with accessibility training, so that we are able to provide as much support as we can to our participants.
Do you accept Companion Cards?
Yes. Simply book for the participant, and we will accommodate the Companion Card holder with them on the day. They will be required to sign a waiver upon arrival.
Can I bring my assistance dog to the zipline experience?
Yes. We'd recommend having someone with you who can cross over Princes Bridge with you, to the take-off platform, and bring your dog back to the landing side. If this isn't possible, please contact us at firstname.lastname@example.org and we will work with you to find the best solution.
Does the Zipline accommodate people with sensory processing challenges?
We have provided ziplining fun to lots of people with neurodivergence and sensory processing challenges. Please contact us at email@example.com and we can discuss options with you.